I've bought their oil change package for some time now and am very satisified. I hear from a lot of people they don't like the extra sell-ups offered like showing you the color of your brake fluid, or color of coolent, or color of transmission fluid. They are simply educating the consumer to other things in a vehicle that need maintenance on occasion, just say no if you are not interested. But, more importantly, I recently took my 2006 Silverado there after limping it into their shop after my transmission failed. They quickly offered me options such as a rebuild or a replacement from Jasper Engine. I chose the Jasper transmission which had the better warranty 3yr/100k mile. The best on the market. They not only replaced it in a day, they even delivered my truck to my driveway because I was out of town! The team at Service Street are simply the best in town to work with. From Jack to Bobby to Darryl to the Transmission specialist (I forgot his name). They are awesome!